Full review text opened.
Google - Apr 22, 2026
After three years of cancer treatment, a divorce immediately after my diagnosis, and six months of homelessness with my child and dogs, I had finally pulled myself out of the worst physical, emotional, and financial crisis of my life. I’m a single mom, and I was so excited to have just this one thing for myself. A cute, zippy little Acura. Our home, clothes, and everything else in our lives are humble, but my mother very thoughtfully offered to help with the payments because I’d been through a lot and was moving up again.
The car? It took weeks to arrive. Actually, my car didn’t arrive. I ended up accepting a different car altogether because my “it’s on the way” car never quite made it to the dealership. But you know what? I wasn’t even a little upset. What I got was super cute anyway.
The customer service was lacking in humanity and kindness. By the time my car made it to the dealership, I was handed the keys and told, “it’s outside.” No “let’s show you the features,” or, “let’s get your phone and settings taken care of.” Not even “congratulations,” from Alana who had no problem profiting from the deal but couldn’t extend an iota of grace in my direction. I walked out alone, keys in hand, and got into a car that had crumbs in the passenger side seat and no new car smell. I wanted the whole thing to be over, so I drove away.
Two days after I brought the car home, I hit a pothole and blew out a tire. The thought of calling them for service was so overwhelming that I — a grown woman — am embarrassed to say I began to sweat and experience a racing heartbeat, none of which is ideal for my still-recovering health, so I ask d my mother to do it for me. I found myself wondering if they had even sold me a new car in good condition, because frankly, I don’t trust that they wouldn’t do something shady.
I do think the car is fun. I would absolutely get another in the future. Never again from this dealer, because this is simply not how you treat people and not the way you want people to feel when they think about your business.
